How Can We Help?
Need assistance? We’re here to help!
Find answers to common questions or contact our support team for further help.
How do I report a technical issue?
When contacting our technical support team, please provide the following information to help us resolve the issue faster:
- Your account email address — the address you used to sign in.
- Description of the issue — e.g., “Event search returns no results,” “Cannot submit registration,” “Page crashes when I click X.”
- Browser and device details — for example: Chrome on Windows 11, or Safari on iOS 17, Brave Browser, etc.
- Screenshot or error message, if applicable — a visual capture often helps identify the root cause easier.
- Time and approximate time zone you experienced the issue.
- Steps you already tried, if any — e.g., “I cleared cache,” “I logged out and back in,” etc.
Once you submit this information (via the “Contact Us” link found on the footer of the page), our technical support team will acknowledge your request and aim to follow up with next-steps.
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